How Freedom Scripts Pharmaceutical Solutions collects, uses, and protects your information.
If you have questions about how Freedom Scripts Pharmaceutical Solutions collects, uses, or protects your information, our compliance team is available to help.
Phone
888.555.1212Mailing Address
4200 Meridian Business Park Dr, Suite 300
Charlotte, NC 28217
This Privacy Policy describes how Freedom Scripts Pharmaceutical Solutions collects, uses, shares, and safeguards information in connection with our pharmaceutical distribution and compliance services for medical clinics, compounding pharmacies, and white-label brands.
Freedom Scripts Pharmaceutical Solutions collects information necessary to establish and maintain B2B accounts with medical clinics, compounding pharmacies, and white-label brands. This includes business contact details, practice or facility name, license and NPI information where applicable, order history, and communications submitted through our forms or provided during onboarding calls.
We may also collect limited technical information, such as browser type and general usage data, to maintain the security and functionality of our website and provider portal.
Information collected is used to verify provider eligibility, process orders, coordinate compliance documentation, and communicate regarding 503A compounding, 503B outsourcing, API wholesale distribution, peptide therapies, cGMP lab testing, and clinic supplies.
We use account and order data to fulfill regulatory recordkeeping obligations, respond to inquiries, and improve the reliability of our distribution and partner-verification processes.
As a distribution and compliance partner, Freedom Scripts shares limited, necessary account and order information with verified 503A compounding pharmacies and 503B outsourcing facilities in our network solely to fulfill orders, coordinate compliant fulfillment, and maintain chain-of-custody documentation required by applicable pharmaceutical regulations.
We do not sell provider or clinic information to third parties. Any sharing with logistics, laboratory, or regulatory partners is limited to what is required to deliver the requested solution and is governed by confidentiality obligations.
Our website uses cookies and similar technologies to support core functionality, remember form progress, and understand aggregate usage patterns that help us improve navigation and content across our solutions pages.
You may adjust your browser settings to limit or disable cookies; doing so may affect certain interactive features of the site, such as the Book a Call form.
We retain provider account information, order records, and compliance documentation for as long as necessary to meet contractual, regulatory, and recordkeeping obligations applicable to pharmaceutical distribution and compounding oversight.
When information is no longer required for these purposes, it is securely deleted or de-identified in accordance with our internal data governance practices.
Authorized representatives of a provider account may request access to, correction of, or deletion of their organization's information, subject to our recordkeeping obligations as a pharmaceutical distribution partner.
To submit a request, contact our team using the information provided below. We will respond within a reasonable timeframe and verify the requestor's authority before making any changes.
Freedom Scripts does not directly handle patient-level protected health information (PHI). Where clinic or provider data intersects with patient care contexts, we apply administrative, technical, and physical safeguards consistent with HIPAA-adjacent best practices to protect the confidentiality and integrity of that information.
Access to sensitive account and compliance data is restricted to authorized personnel and is transmitted using secure, access-controlled systems.
Freedom Scripts Pharmaceutical Solutions treats partner and provider data with the same verified-compliance standards we apply to every 503A, 503B, and API distribution relationship. Below is an overview of the safeguards behind this Privacy Policy.
Our data governance practices mirror the same rigor we apply to cGMP-compliant manufacturing and testing — documented, auditable, and consistently enforced across every system that touches partner information.
Practice, pharmacy, and clinic records are encrypted in transit and at rest, with access restricted to verified Freedom Scripts personnel on a strict need-to-know basis.
Where clinic and provider information intersects with patient-adjacent workflows, we apply administrative, physical, and technical safeguards consistent with HIPAA-aligned best practices.
Every data-sharing relationship with our 503A and 503B partners is documented and reviewed, extending the same verified-sourcing transparency we apply to product supply chains.